Refund policy

 

We want you to love your Blu&Green purchase. If you are not totally satisfied, please email hello@bluandgreen.com within 30 days of purchase and we can discuss it. Our warehouse does not accept returns, so we cannot ensure a refund unless you have contacted us before returning the items, the return authorization, and the correct return address. Shipping fees are non-refundable.

All items purchased directly from bluandgreen.com may be accepted for a return. If you purchased a Blu & Green product from one of our authorized retailers, please contact them for assistance.

Can I return a gift?

If you would like to return a gift, please contact us at hello@bluandgreen.com for return instructions. Refunds may be issued in the form of site credit.

Do I have to pay return shipping fees?

All shipping fees are non-refundable. You will be responsible for paying your own shipping costs when returning your items. For larger returns we recommend using a shipping service that offers tracking or insurance as if a returned item is lost in the shipment back, we cannot issue a refund.

What if my order never arrived?

If your order has been marked as delivered but you can’t find it please contact us at hello@bluandgreen.com and we would be happy to help.

What if my products arrived damaged?

If your product has arrived damaged during transit, save the box and merchandise and notify us immediately. Please photograph the box and product inside and send them to us at hello@bluandgreen.com immediately with ‘damaged product’ and your order number in the subject line. We will review it and get back to you.

EU/EEA Right of Withdrawal:

If you are a consumer located in the European Union or European Economic Area, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise your right of withdrawal, you must notify us within 14 days of delivery by contacting us at:

• Email: hello@bluandgreen.com

Once you notify us, you have an additional 14 days to return the item(s). We will issue a full refund, including standard shipping costs, within 14 days of receiving the returned goods. You are responsible for the cost of return shipping unless the item is defective or incorrect.

Please note: The right of withdrawal does not apply to certain products such as custom/personalized items, sealed hygiene products that have been opened, or digital downloads once accessed.