Frequently Asked Questions
What makes your packaging eco-friendly?
Our packaging is plastic-free, is made of recycled materials and is always recyclable. Our tin containers are minimally designed to be re-used, and tin is a material that is accepted by almost every recycling program in the world, as well as being infinitely recyclable. Our paper packaging elements are made from 100%pcw, are FSC certified and can be either recycled or, since we only use plant-based inks in the printing process, can be home-composted. We are also choosing the most lightweight packaging we can to reduce carbon emissions in shipping.
Do you use bioplastics?
We do not use bioplastics. We have see that most bioplastics and compostable plastics are more problematic than traditional plastics. They can be difficult to dispose of after use and can end up contaminating plastic recycling or end up in landfill as they require industrial composting which is not commonly accessible around the world. We want our packaging to be as easy to deal with after use as possible. At the moment we have chosen to focus on paper pulp products and recycled metals and are open to new innovations as they become industrially available.
Do you do refills?
Due to time needed to test products in paper and pulp based packaging materials, we currently do not offer refills, but they are coming soon! We are in the process of testing plastic free materials for refill packaging, and will be offering refills in the near future. We will let you know as soon as refills are available through our newsletter and on social.
How do Blu&Green subscriptions work?
Our subscriptions offer increased convenience and price in replenishing your products, on your schedule. When subscribing we will ensure your products are automatically shipped to you at your selected frequency, which can be adjusted at any time. All subscriptions save 10% off.
Can I cancel my subscription at any time?
Yes, you can cancel at any time as long as a product has not already been shipped out, you will stop receiving that product.
Can I pause my subscription?
Yes, you can pause your subscription at any time by …...
Can I change the frequency of my subscription?
Yes, you can update your delivery preferences by …..
How far in advance do I need to make adjustments to my account for frequency or cancelation changes?
Please send change requests for your subscription 48 hours before the next shipment date.
Can I purchase a subscription as a gift?
Yes, you can set up a subscription to any name and address and you will be billed for each order processed. And you can cancel this as you desire.
What payment methods to you accept?
We currently accept Visa, Mastercard, Discover, American Express, Paypal and Afterpay.
How do I buy a gift card?
To purchase a gift card ….
How do I redeem a gift card?
To redeem a gift card, enter the gift-card code in the check-out process in the text field labeled “Gift Card or Discount Code”.
Can I cancel my order once it has been placed?
Before you make an order please confirm all information is correct. We are not able to make changes to an order once it is in process to be shipped. If you need to make a change or cancel an existing order, please contact us as quickly as possible at hello@bluandgreen.com for assistance.
Can I get a refund?
We want you to love your Blu&Green purchase. If you are not totally satisfied, please email hello@bluandgreen.com within 30 days of purchase and we can discuss. Shipping fees are non-refundable. Our warehouse does not accept returns, so we cannot ensure a refund unless you have contacted us before returning the items and a return authorization and the correct return address.
Can I exchange a product?
If a product is unopened, we are happy to exchange it for another Blu&Green product of equal value.
Can I return a gift?
If you would like to return a gift, please contact us at hello@bluandgreen.com for return instructions. Refunds may be issued in the form of site credit.
Do I have to pay return shipping fees?
Unfortunately, all shipping fees are non-refundable. You will be responsible for paying your own shipping costs when returning your items. For larger returns we recommend using a shipping service that offers tracking or insurance as if a return item is lost in the shipment back, we cannot issue a refund.
What if my order never arrived?
If your order has been marked as delivered but you can’t find it please contact us at hello@bluandgreen.com and we would be happy to help.
What if my products arrived damaged?
If your product has arrived damaged during transit, photograph the box and product inside and send to us at hello@bluandgreen.com immediately with ‘damaged product’ and your order number in the subject line. We will review it and get back to you.
Does Blu & Green ship outside of the United States?
We currently ship within the United States and will notify you through our newsletter and on social as soon as we begin shipping internationally.
How can I reach the Blu&Green?
For customer service inquiries email hello@bluandgreen.com. To carry Blu&Green email sales@bluandgreen.com. Our team aims to respond within 24 hours and response times may be extended during holidays and product launches.
Do you offer free shipping?
We offer complimentary standard shipping on orders over $75 within the United States.
Where do you ship?
At this time we ship within the United States.We will notify you through our newsletter and on social as soon as we begin shipping internationally.
What shipping options do you offer and what do they cost?
We offer two ways to get Blu&Green products. 1) Standard FedEx ground shipping for all orders and 2) 2-Day shipping for orders over $75?
Once I have placed my order can I change the delivery address?
If you have made an error entering your shipping address or need to make a change, please contact us at hello@bluandgreen.com as soon as possible, and we will make every effort to adjust your order.
Can I track my order?
You can track your order by clicking the link in your order confirmation email, or searching the tracking number provided. If you have any issues with tracking your order please email hello@bluandgreen.com with your order number and we can help.
What happens if there is a problem with shipping?
If a package is undeliverable the order will be canceled and refunded once we have recieved the product back.